Current vacancies

Retention Marketing Manager - Birmingham

• Proactive in contributing ideas, writing copy, assessing creative work and completing to a high standard, implementing across channels and measuring effectiveness.
• Support delivery of improved organiser customer journey in partnership with account/event managers creating required content and information, integrating feedback mechanism.
• Delivery of all brand and venue marketing as required by sales and event management teams.
• Provide services in support of new business launches/activations where the business has profit share.
• Provide clear reporting and evaluation across all activities to key stakeholders.

• Educated to degree level and/or member of a professional association i.e. Chartered Institute of Marketing / Institute of Direct Marketing
• Significant experience of marketing and communications in a fast moving, creative environment
• Previous experience working across both B2B marketing.
• Knowledgeable and experienced across the mix, understanding the advantages and disadvantages of different channels and how to best achieve results with different levels of budget.
• Excellent attention to detail and strong planning and copywriting skills.

Sales Manager - Birmingham

• 25 days annual leave rising to 26 after one year plus all UK bank holidays
• Free lunch and onsite parking when working
• Potential home working options for part of the week
• Pension matching up to 7%
• Life Assurance cover
• Private Medical Insurance funded by the company
• Employee Assistance Programme
• Dental, Cash Health and Holiday Buy flexible option
• Exclusive Discounts and many more great benefits

• Selling products and services as agreed by the business to achieve targets. Including proactive campaign management and maximising opportunities through cross and up selling additional products and services.
• Contributing to financial planning and delivery of forecasts and budget numbers through achieving results and controlling costs
• Working with the Head of Fully Connected to deliver specific campaigns and success for full-service shows
• Working closely with colleagues to build show/event specific campaigns and targets, and lead the team to deliver to them
• Identifying and developing opportunities to increase revenue
• Managing relationships with customer groups, ensuring all records are appropriately maintained
• Working collaboratively, alongside the Venue Services Director and building relationships with all teams and suppliers to achieve an excellent, seamless end to end experience
• Developing relationships with all customers and deliver a service as per venue requirements
• Embedding the Exhibitor Response function into the team, ensuring this role supports the team to deliver to their targets
• Introducing client specific training and support programmes, positioning the business as a trusted partner for all event delivery
• Establishing an exhibitor reward programme that helps improve our relationships across all exhibitor groups

• Experience of working in a fast pace, high pressure, target drive sales and service environment. Has a passion for selling and customer service.
• Sound commercial understanding
• Proven ability to influence and negotiate
• Understanding of ecommerce and how to maximise ifs efficiency/commerciality

Technical Sales Consultant - Birmingham

• 25 days annual leave rising to 26 after one year plus all UK bank holidays
• Free lunch and onsite parking when working
• Potential home working options for part of the week
• Pension matching up to 7%
• Life Assurance cover
• Private Medical Insurance funded by the company
• Employee Assistance Programme
• Dental, Cash Health and Holiday Buy flexible option
• Exclusive Discounts and many more great benefits

• Managing targeted key accounts and owning budget income targets
• Investigating and understanding customer’s needs and offering appropriate solutions
• Maximising sales opportunities - cross and up selling additional products and services
• Supporting the Event Support team with administration and problem resolution to agreed service standards.
• Managing the safe installation and removal of services for exhibitions and events in conjunction with contractors, service providers and technical teams.
• Managing all on-site issues as the point of escalation for technical sales.
• Procuring contractors and resources to meet the demands of the business.
• Ensuring all services meet with all statutory compliance requirements including risk assessment verification.

• Health and Safety (IOSHH Qualification)
• Experience in a sales and service environment
• Experience of managing budgets set by clients against costs by supplier

Consumer Marketing Manager - Birmingham

• Management, planning and execution of event campaigns for defined customer segments across the Exhibition portfolio, ensuring activity is completed to a specific schedule
• Identify opportunities to improve the performance of Exhibition event programmes to showcase activity value, drive engagement, increase ancillary/ticket and optimise the customer journey
• Planning and development of campaigns to drive traffic to venue websites, capture data and improve conversions
• Support across PPC and paid advertising campaigns as necessary, ensuring work is within budget and delivers a ROI
• Monthly analysis and measurement of activities and digital performance, compiling reports on results and optimising areas for growth or improvement
• Ensuring all activation is aligned with wider plans regarding scale, objectives, audience, timings, and budget
• Develop engaging content to showcase the activity that takes place in the venues and the services offered for use across print and digital channels including venue screens, websites and social platforms.
• Provide support and project management for projects
• Work with the team Account Manager to help develop the briefs for internal and external teams.

• Proven marketing experience
• Previous experience in a fast moving, creative environment
• Previous experience working across B2C marketing
• Confidence and experience managing end to end marketing campaigns across all channels
• Proven experience of executing campaign strategy across multiple projects
• Copywriting skills with confidence in writing and developing compelling copy for web updates and campaigns
• Ability to coordinate activities and manage multiple projects with effective time management
• Knowledge and previous experience using Google Analytics

Senior Marketing Executive - Birmingham

• Support in delivery of multi-channel B2B campaigns to promote the convention venues, ensure all content aligns with the brand's voice and goals.
• Own and deliver specific activations within with conventions plan to help ensure they achieve targets for lead generation, prospect engagement, nurturing and sales conversions.
• Identify, create and implement lead magnets, writing engaging copy and creating compelling content for use across web, email, video, social and collateral.
• Support industry event planning and coordination including enhancing pre-event presence, activation, promotional materials, and lead follow up.
• Lead the creation and delivery of SEO and SEM campaigns across venue websites, from product to campaign level, identifying areas of opportunity for ranking improvements to support traffic growth and conversion.
• Design and execute email campaigns, including newsletters and sales outreach. Analyse campaign performance and suggest improvements.
• Analysis and measurement of activities and digital performance, contributing to reports and optimising areas for growth or improvement
• Keep abreast of industry trends and competitor activities to inform digital strategies and maintain a competitive edge.
• Ensure all campaign activation is aligned with wider plans regarding scale, objectives, audience, timings, and budget

• Proven marketing experience in a similar role.
• Previous experience of marketing in a fast moving, creative environment.
• Confidence and experience managing end-to-end campaigns across all channels.
• Proficiency in digital marketing tools and techniques applicable to digital platforms.
• Knowledge of website analytics tools.

Campaign Marketing Manager - Birmingham

• Support in the development and own the delivery of Exhibitions lead generation plan
• Develop and execute comprehensive inbound and outbound lead generation across core exhibitions market, as well as new and diversified markets
• Identify, implement, and deliver digital efforts including website optimization, SEO/SEM, email marketing, social media, and digital advertising campaigns to drive traffic, engagement, and conversions.
• Oversee the creation and implementation of engaging content and value-add lead magnets
• Identify and deliver new ways to attract and generate leads by widening the reach and scope of existing marketing and communications activity
• Create high impact creative copy that builds trust and demonstrates credibility and track record of success with multiple clients across sectors
• Work collaboratively with the Sales teams, managing online data and monitoring tools to identify and
• generate leads
• Analyse and optimise campaign and channel performance to improve conversion rate and effectiveness
• of activities
• Work in collaboration with the New Business and Venue Services sales team to design targeted campaigns that align with sales goals
• Work closely with other teams to develop and deliver activity to launch new initiatives
• Contribute to the scoping, planning and delivery of a comprehensive programme of activity to grow the business

• Significant marketing experience, with responsibility for a varied portfolio of activities, in a busy commercial environment
• Ability to prioritise multiple demands and ensure that delivery is focused on activities that add maximum value
• Up to date knowledge and experience of relevant processes, best practice, and tools, with noted focus on lead generation, nurturing and conversion

Marketing Data Analyst - Birmingham

Partnerships Account Manager - Birmingham

• Managing effective and productive commercial relationships between the client and the group to ensure all contractual elements are delivered
• Identifying appropriate upsell opportunities for all existing business for the group
• Developing and maintaining effective communication channels and working relationships between internal and external stakeholders
• Holding regular meetings with partners to review contract obligations, report progress, and ensuring all actions are followed up in a timely manner
• Proactively thinking with partners, driving new ideas ensuring maximum opportunities for exposure and ensuring they renew.

• Account Management or Sales Administration experience preferably with solid exposure to big brand name partnerships (e.g. Coca Cola or PepsiCo, Guinness, Molson Coors etc)
• Strong written & verbal communication skills
• Organisational and time management skills
• Excellent communication skills face to face, on the phone and in person
• Fully conversant with all aspects of Microsoft Office suite
• Dynamic and forward thinking, with the ability to maximise opportunities and revenue
• Highly motivated by the opportunity to develop additional revenue streams and creative in problem solving
• A driven individual with account management experience and a tenacious attitude.

3rd Line IT Support Technician - Stourbridge

• Technical Troubleshooting: Diagnose and fix IT hardware and software issues via phone, email, and remote support.
• You must have experience in installing and/or transferring servers in both physical and cloud-based environments.
• Sales Quotations: Create technical sales quotes that meet customer needs completely.
• Tier 1 Support: Assist with overflow of tickets and calls, ensuring nothing falls through the cracks.
• Collaboration: Work with our 3rd line technicians to escalate calls when necessary.
• Coordination: Liaise with suppliers and channel partners to resolve problems and queries.
• Hands-On IT Work: Configure, install, monitor, and maintain computer systems and networks.
• Documentation: Create and maintain support documentation to help colleagues and empower users.
• On-Site Support: Visit customer sites to provide support and install new systems.

• A track record in developing productive working relationships with colleagues, industry peers and clients.
• Microsoft Azure, Microsoft Intune/Endpoint Enrolment
• Power Automate and PowerShell scripting
• Windows Server technologies (Active Directory, DHCP, DNS)
• Bare metal recovery and backup procedures
• Microsoft Windows 10 and earlier versions
• Antivirus concepts and remote management tools
• Networking (wireless, VoIP, cabling, routing, VPN, managed networks)

• Excellent customer service skills
• Confident communicator via email, phone, and in person
• Eager to learn new products and technologies
• Logical approach to troubleshooting
• Clear and polite phone manner

• Local to Stourbridge or within reasonable commute
• Able to drive with full licence (company vehicle available for site visits)
• Able to install/transfer servers
• Enthusiastic about working in a small, dynamic business environment